Delete your account

How to permanently remove your JosRide data

You can delete your JosRide rider or driver account from the website or the app. Deletion is permanent. Active trips must be finished first.

On the website

Sign in to the rider or driver portal.
Open Settings, then Delete account.
Confirm the warning. You will be signed out when the request is submitted.

In the app

Open Profile or Security & privacy, then choose Delete account and confirm twice.

What we delete

Account profile, phone, and login access
Trip history, scheduled rides, and in-app messages
Wallet records associated with the account
Saved locations and trusted contacts

Payment processors such as Paystack may retain transaction records required by law. We may keep limited records needed for fraud, safety, or legal obligations.

Need help?

Email [email protected] if you cannot sign in. Include the phone number or email on the account.